What is Patient & Family Centered Care?
Patient & Family Centered Care (PFCC) is the belief that healthcare patients, families and healthcare providers are partners, working together to provide a higher quality patient experience. It is founded on the understanding that the family plays a vital role in ensuring the health and well-being of patients of all ages.
Patient & Family Centered Care influences policies, programs, facility design, and the quality and safety of medical care at Bakersfield Memorial Hospital by collaborating with our patients and families.
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Philosophy of Care Statement
We are committed to excellent Patient and Family Centered Care. This approach enhances the collaborative partnerships between our healthcare team, patients and families. We put our patients and families first. We believe that families are an extension of the patient and a crucial partner in delivering excellent care. The more involved a family is, the more our quality and safety will improve. We don’t just have visitors in our hospital, we have healthcare partners and they are an integral part of the healthcare team.
Communication
We believe in open communication with our patients and families.
Partnership and Collaboration
We honor a partnership where patients and families are at the heart of the care team.
Dignity and Respect
We treat all patients, families, and each other with dignity and respect.
Family Presence
We believe the patient defines their family. We support family presence according to the wishes of the patient/parent of children.
Environment
We promote a welcoming and healing environment.
Education
We commit to providing clear and understandable education to our patients and families.
